📩 Contact Beauty Fellows – Let’s Connect
We’re here to assist you! Whether you have a question about your order, our products, or skincare in general, we’re happy to help. Before reaching out, please check our FAQ section below—your question might already be answered.
📍 Get in Touch
Fill out the form below and our team will get back to you as soon as possible.
-------------------
Response Time: 24-48 hours on business days
-------------------
Customer Service Hours: Monday – Friday | 9:00 AM – 6:00 PM (CET)
Frequently Asked Questions (FAQ)
Before contacting us, check if your question has already been answered below.
Orders & Shipping
Once your order is shipped, you will receive a tracking link via email. Shipping usually takes 2-3 business days within Switzerland and 4-7 business days for international orders.
We process orders quickly, but if you need to modify or cancel an order, please contact us within 1 hour of purchase. Once an order is processed, we cannot guarantee changes.
We take great care in packaging, but if your product arrives broken or leaking, email us a photo of the damage within 7 days, and we’ll arrange a replacement.
For international orders, customs fees may apply depending on your country’s regulations. These fees are not covered by Beauty Fellows.
There are no customs duties for orders within Switzerland or the EU.
If your package hasn’t arrived, please check your tracking link. If it’s delayed or lost, contact our support team, and we’ll assist you.
Returns & Refunds
Due to hygiene regulations, we cannot accept returns of used products. However, if your product arrives damaged or defective, please reach out within 7 days of delivery, and we’ll make it right!
Our formulas are dermatologically tested, but if you experience irritation, discontinue use and consult a dermatologist.
No, we do not offer direct exchanges. If you ordered the wrong product, please place a new order and return the unused, unopened product for a refund.
Please understand, however, that you will have to pay the shipping costs for the return yourself.
Payments & Discounts
We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay, and Riverty (Buy Now, Pay Later).
Yes! Sign up for our newsletter and receive an exclusive discount on your first order.
No, only one discount code can be applied per order.
Yes! You can purchase Beauty Fellows digital gift cards in different amounts.
General & Miscellaneous
All of our products are formulated and produced in Italy with the highest EU cosmetic standards.
Most of our products are safe for pregnancy, but we always recommend consulting your doctor before using skincare with active ingredients like retinol.
Keep them in a cool, dry place away from direct sunlight to maintain freshness and potency.
Yes! If you’re interested in working with us, send your media kit to collabs@beautyfellows.ch.
We’d love to hear from you! Send an inquiry to wholesale@beautyfellows.ch for partnership opportunities.
Product & Ingredient Questions
Absolutely! All of our products are 100% vegan, cruelty-free, and never tested on animals.
We use gold-infused molecular technology to enhance absorption, combined with clinically proven actives sourced from premium botanicals—designed for maximum skin transformation.
Yes! The gold nanoparticles in our formulas are bioavailable, non-toxic, and proven to enhance ingredient penetration.
Yes! Our formulations contain no synthetic fragrances, making them safe for sensitive skin.
Yes! Our formulas are designed to be layered seamlessly with other products. For best results, apply serums before moisturizer.
No! Our formulations are clean and free from harsh chemicals like parabens, silicones, sulfates, and microplastics.
Still Need Help?
We’re here for you – let’s make skincare smarter, together!
📩 Email Us:hello@beautyfellows.ch
📦 Order Issues:orders@beautyfellows.ch
📍 Follow Us on Social Media: